Troubleshooting

I cannot access Logility Network Optimization and see spinning blue bars
PROBLEM 1:  System resources are constrained. Solutions:  Wait a few minutes and refresh browser PROBLEM 2: You are logging in during a maintenan...
Fri, 4 Nov, 2022 at 3:52 PM
My scenario does not have any flow or costs
Here are the possible problems: - No supply for products - No demand for products - No lanes to connect supply to demand - Lanes are in the wrong direct...
Mon, 17 Oct, 2022 at 2:26 PM
Some controls don't work or are grayed out
PROBLEM:  A process is incomplete on the server and your browser potentially timed out RESOLUTION:   1. Refresh your browser 2. Click F9 to re-run you...
Fri, 4 Nov, 2022 at 3:56 PM
Transportation costs appear too high/low
PROBLEM:  The costs as they appear in the scoreboard do not match what you are expecting. DISCUSSION: First, the reference data costs are market estimat...
Sun, 8 Mar, 2020 at 8:42 PM
When I log in, all I see is a blank screen with the loading spinner
PROBLEM 1:  System resources are constrained. SOLUTION:  Wait a few minutes and refresh browser PROBLEM 2: You are logging in during a maintenanc...
Fri, 4 Nov, 2022 at 3:57 PM
System is very slow
PROBLEM:  The number of nodes and lanes might be high.  Logility Network Optimization can put a large demand on a browser by plotting thousands of dots and ...
Fri, 4 Nov, 2022 at 3:58 PM
Customer nodes do not connect when I solve
PROBLEM:  Orphaned customers often occur when a piece of the supply chain is missing.  There are three parts that make flow to a customer possible supply at...
Thu, 12 Mar, 2020 at 11:42 AM
"The ____ transport mode is not available between the nodes."
PROBLEM:  In order for a lane with a certain mode to be created between two nodes, the nodes must have viable postal codes and country codes and the referen...
Thu, 9 Nov, 2023 at 3:56 PM
My upload did not work
PROBLEM:  This can either be logic or a data naming problem. THINGS TO LOOK FOR - IN DATA:  You are loading a database so it is very important that you ...
Fri, 26 Aug, 2022 at 2:57 PM
Cannot right click with Mac
PROBLEM:  Cannot right click and get menu using Mac SOLUTION:  Set up your trackpad so that the "Secondary click" is enabled for two fingers ...
Wed, 4 May, 2022 at 3:18 PM