PROBLEM:  Orphaned customers often occur when a piece of the supply chain is missing.  There are three parts that make flow to a customer possible supply at a SERVICE NODE, demand at a CUSTOMER NODE, and a valid mode of transportation between the two nodes.


TROUBLESHOOT:

  1. Left click on a SERVICE NODE that you believe should be able to service the customer.
  2. Select Connect and pick the mode you wish to use to connect the customer
  3. Right click on a customer that is "orphaned"
  4. If a connection is made, you will see a solid line to the customer and the customer node will turn a full color
  5. If you get an error message that says that the mode is not valid, this is a connection that cannot be made
  6. If you get a dashed line, you need to look for the missing piece in your supply chain.
    1. Left click on the customer node and open the inspector--->verify that it contains DEMAND
    2. Left click on the service node and open the inspector--->verify that it contains SUPPLY
    3. If your service node is not a SUPPLY NODE, then verify that it has valid lanes from a SUPPLY NODE.  To do this you can recreate all lanes from the original SUPPLY NODE to the SERVICE NODE by recreating a connection and confirming that the origin and destination are in the correct direction.